🔄 Try this first — Switch off the circuit breaker or fuse supplying the floodlight camera for 10 seconds, then switch it back on. Wait 60 seconds for the camera to restart fully. Also restart your router by unplugging it for 30 seconds.

If your Ring Floodlight Cam (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases.

What This Problem Means

The Ring Floodlight Cam (2nd Gen) is repeatedly dropping its connection and reconnecting. This is nearly always a Wi-Fi signal strength or network configuration issue.

Common Symptoms

  • Camera repeatedly shows as offline then comes back online
  • Frequent offline notifications from the Ring app
  • Live View fails to load or cuts out
  • Motion alerts arrive late or not at all

Safe Checks You Can Try

1. Check the power supply

Switch off the circuit breaker supplying the camera for 10 seconds, then back on. A power supply issue can cause the camera to repeatedly restart.

2. Check Wi-Fi signal strength

In the Ring app check the Wi-Fi signal strength. Below two bars and the camera will experience regular disconnections. A Wi-Fi extender will improve stability.

3. Restart the router

Restart your router by unplugging it for 30 seconds. Many disconnection issues clear with a clean router restart.

4. Separate the Wi-Fi bands

If your router merges 2.4GHz and 5GHz under one name, separate them in router settings and connect the camera specifically to 2.4GHz for more stable connectivity.

5. Update firmware

In the Ring app go to Device Settings and check for a firmware update. Out-of-date firmware can cause connectivity instability.

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When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.