If your Ring Wired Doorbell (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Ring’s official support guidance.

What This Problem Means

The device cannot establish or maintain a Wi-Fi connection. This prevents live view, motion alerts and remote access from working. It is almost always caused by signal strength, network configuration or a recent change to your router or broadband.

Common Symptoms

• Device shows offline or cannot be found in the Ring app
• Setup fails at the Wi-Fi connection step
• Device connects briefly then drops off again
• RSSI value shown as red or amber in Device Health
• Spinning blue light on the device during setup that does not complete

Safe Checks You Can Try

1. Restart the device and router

Switch off the circuit breaker supplying the doorbell for 10 seconds, then back on. Restart your router by unplugging it for 30 seconds. Wait 2 minutes before checking the Ring app.

2. Check Wi-Fi signal strength (RSSI)

In Device Health, check the RSSI value. Below −60 dBm will cause connection problems. Improve signal with a Ring Chime Pro or Wi-Fi extender.

3. Confirm 2.4GHz Wi-Fi is available

Ensure your router broadcasts a 2.4GHz network and that it is not merged with 5GHz under the same name. Separate the bands and reconnect the doorbell specifically to 2.4GHz.

4. Re-enter Wi-Fi credentials

If your Wi-Fi password has changed, open the Ring app, go to Device Settings and select Change Wi-Fi Network to re-enter the correct credentials.

5. Check router security settings

Check your router’s MAC address filtering and device isolation settings. Ensure WPA2 or WPA3 security is used.

When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.