Ring Wired Doorbell (2nd Gen) Not Detecting Motion
Ring Wired Doorbell (2nd Gen)
🔄 Try this first — Switch off the power to the doorbell at the fuse box for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.
If your Ring Wired Doorbell (2nd Gen) is showing not detecting motion, this guide covers the most common causes and the checks you can safely carry out before contacting support.
What This Problem Means
The doorbell is failing to detect movement and is not sending motion alerts.
Common Symptoms
• No motion alerts received despite activity at the door
• Event History shows no recorded events
• Motion Detection appears on but nothing is triggered
Safe Checks You Can Try
Check Motion Detection is enabled
1. Open Motion Settings in the Ring app.
2. Confirm Motion Detection is toggled on.
3. Check your Ring Mode — Disarmed mode may disable motion detection.
Adjust Motion Zones and Sensitivity
1. Review your Motion Zones and ensure they cover the detection area.
2. Increase Motion Sensitivity if set too low.
Check Motion Frequency
1. Open Motion Settings and check Motion Frequency.
2. Set to Frequently for maximum detection.
Restart the doorbell
1. Switch off the power to the doorbell at the fuse box for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Wired Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
If you’re confident carrying out the repair yourself, Ring Wired Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If motion is still not being detected after these steps, contact Ring support.
If motion is still not being detected after these steps, contact Ring support.