Ring Battery Doorbell Plus (2nd Gen) Problems & Troubleshooting

Select the problem you are experiencing to find step-by-step fix guides.

🔄 Try this first — Remove the Quick Release Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.

Common Problems

Offline
Fix Guide
Won’t Connect to Wi-Fi
Fix Guide
Battery Draining Fast
Fix Guide
Not Charging
Fix Guide
Live View Not Working
Fix Guide
Not Detecting Motion
Fix Guide
Poor Video Quality
Fix Guide
Keeps Disconnecting
Fix Guide
Night Vision Not Working
Fix Guide
Doorbell Button Not Working
Fix Guide