Nest Cam Indoor (Wired, 3rd Gen) Not Recording
Is your Nest Cam Indoor (Wired, 3rd Gen) not saving recordings or showing gaps in video history? Here are the checks you can carry out before contacting support.
What This Problem Means
The camera is online but not saving video clips to your history, which is usually caused by a setting, a subscription limitation or a connectivity issue.
Common Symptoms
- No clips appearing in event video history in the Google Home app
- Video history shows gaps — periods when the camera was online but nothing was recorded
- Motion alerts are received but no corresponding video clip is available to review
- Video recording was working previously but has stopped
Safe Checks You Can Try
1. Check Video Recording Is Enabled
Open the Google Home app, go to your camera’s settings and confirm that Video Recording is switched on. This setting enables event recording — if turned off, the camera will detect motion and send alerts but will not save clips.
2. Check Your Event Video History Allowance
Without a Google Home Premium subscription, the Nest Cam Indoor provides 6 hours of free event video previews (10-second clips). To access up to 30 or 60 days of full event video history, a Standard or Advanced subscription is required. Clips older than your current plan allows will not be visible.
3. Check the Camera Is Online
Recordings require a stable internet connection to be saved to the cloud. Open Device Health in the Google Home app and confirm the camera is connected. A camera that is intermittently offline will have gaps in its recording history.
4. Restart the Camera
Unplug the power adapter from the wall, wait 10 seconds, then plug it back in. Allow two minutes for the camera to fully restart and reconnect before checking the event history again.
5. Check Notification and Recording Settings
In the Google Home app, go to your camera’s settings and check that both motion detection and event recording are active. If motion alerts are disabled, event recording may also be affected.
When To Contact Support
If you have worked through the checks above and the issue persists, contact Google Nest support at support.google.com/googlenest. Your device serial number is available in Device Info in the Google Home app.
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