Ring Wired Doorbell (2nd Gen) Problems & Troubleshooting

Select the problem you are experiencing to find step-by-step fix guides.

🔄 Try this first — Switch off the power to the doorbell at the fuse box for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.

Common Problems

Offline
Fix Guide
Won’t Connect to Wi-Fi
Fix Guide
Live View Not Working
Fix Guide
Not Detecting Motion
Fix Guide
Poor Video Quality
Fix Guide
Keeps Disconnecting
Fix Guide
Night Vision Not Working
Fix Guide