Ring Outdoor Camera Pro Offline
Is your Ring Outdoor Camera Pro showing as offline in the Ring app? Here are the checks you can safely carry out before contacting support.
What This Problem Means
An offline status means the Ring Outdoor Camera Pro has lost its connection to your wifi network or has temporarily lost power. As a plug-in camera, this is most often a power interruption, a router change, or a weak signal at the mounting point.
Common Symptoms
- A red offline icon appears over the camera tile in the Ring app
- Device Health shows “Offline” under the Network header
- You receive a push, text or email saying the device is offline
- Live View and recordings are unavailable
Safe Checks You Can Try
1. Check the Power
Confirm the camera is still receiving power at the socket. If it is on a switched socket or extension lead, make sure that has not been switched off.
2. Check Device Health
In the Ring app, tap the offline icon over the camera, or open Settings then Device Health. Tap the offline indicator to see an error code and Ring’s on-screen reconnection steps.
3. Restart the Camera and Router
Unplug the camera for 30 seconds and your router for 30 seconds, then restore power to both. Allow the router to fully restart before the camera reconnects.
4. Check Your Wifi Signal
In Device Health, check the signal strength where the camera is mounted. If it is weak, move the camera closer to the router during testing, or add a Ring Chime Pro to extend coverage.
5. Reconnect to Wifi
If the camera does not reconnect on its own, open Settings then Device Health and tap Reconnect to Wifi (or Change Wifi Network), then follow the in-app steps. Your wifi password is case sensitive.
When To Contact Support
If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Have your device serial number ready — find it in Device Health in the Ring app.
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